Chris' Corner: Need a Locksmith in South Simcoe? Learn from my experience!

Need a Locksmith in South Simcoe? Learn from my experience!

I had my home for sale (one that was an investment property with tenants), and it was scheduled to close yesterday.

I got a call in the morning from my lawyer telling me that the courier company (Purolator Courier) had left a note with the buyers lawyer saying that they were there at 8:30 am.  Purolator had the key to the property.  A Separate issue is the relationship between this lawyer and the Purolator company.

I called my tenants, who had moved out the day before, and they told me that they locked their keys in the garage, which they closed on the way out.

Purolator was to try to deliver the key later in the day.

I had a very busy day and trusted that the key would be delivered that day.  At about 4:45 pm, my lawyer called me and said that the Agreement called for vacant possession and that the buyers wanted to "possess" the property.  That they would call a locksmith and bill me for the expense.

I freed up some time, delaying an evening appointment and I chose to look after the issue myself and called a local locksmith.  He was busy and now it was "Plan B" time.

I told my lawyer I would hire a locksmith (and ensure I was not overcharged).  He called the buyer's lawyer, who conveyed the information to the buyer (with my cell phone number).

I arranged for a locksmith who said they were available to come to my property.  The owner said the charge would be $29.95 for travel and $25 or up depending on time and complexity.  A technician called me and told me he would meet me at the property at 5:45 p.m.

The Buyer called me and I told him of my arrangement and he agreed to meet me at the property at 6:00 p.m.

At 5:40 p.m, the technician called me and told me he would be there in 20 minutes.  I met the buyer at the home, and we introduced ourselves.  He seemed genuinely happy with his purchase and was looking forward to making a few improvements before he moved in at the end of the month.

The technician called at 6:15 p.m. and told me he was just leaving a job in Brampton and would be right there.  I was a little annoyed, because if the technician had told us an accurate time, we would not be waiting outside a locked house for so long.

We made "lemonade out of lemons" and I took the time to introduce him to his new neighbours.  At 6:45 p.m, the technician finally arrived, and opened the side garage door in less than 3 minutes. 

Now, he tried to hold me up for ransom.  With the picks in the lock, he told me that if I wanted him to open the lock without damage the fee would be $125 plus the $30 travel fee.  The buyer and I had watched him, this was as easy as it got...  I told him of the quote his boss gave me, and he told me that this was the fee.

I called his boss, and told him of the charge.  He backpedaled and told me that the technician was on site and knew how hard it was...  My blood was starting to "boil".

The boss told me he would reduce the fee to $100.  I asked him if it included the travel charge.  He said that would be extra.

This is where things got interesting...
The buyer told them they were thieves... and I was feeling like I was being held up.

The game changed in an instant.

I offered the buyer $70, explaining to him that I would rather give him the money than paying ransom to the locksmith.  He said he was going to replace the locks anyway, and could easily break the lock on the side garage door.

The technician made a call to his boss and offered to open the door for $100.  I said, thanks, but no thanks, paid him $33.84 ($29.95 plus HST), and gave the buyer $70.  The locksmith was very annoyed and finally left.

After blowing my "fuse", I actually felt good.  The buyer was happy that I handled this situation in this manner, and so was I.

I now know of two local locksmiths,  Lovett's in Alliston and Avendis in Tottenham, and will never deal with a locksmith like this again.

If you ever need a locksmith, I would highly recommend that you STAY AWAY from www.tolocksmith.com, do NOT call 647.980.5222 and tell your friends to stay away from these people.  To hold you up for ransom, when you are in need, is unconscionable.

If you need a local locksmith, call:
Lovett's in Alliston @ 705.435.6881, or
Avindis Locksmith in Tottenham @ 416.460.8670

Chris Smith CSSBB
          Sales Representative

Interested in Buying or Selling Real Estate?

  ph: 1.866.936.3500

Re/Max
Chay Realty Inc.,
Brokerage

Comment balloon 10 commentsChris Smith • May 03 2012 05:19AM

Comments

Chris, I get angry when I read stories like this. I hope this blog post is read by many locals in your area. I'm glad that the buyer turned out to be an understanding fellow and you were able to resolve the situation in a pleasant manner with him. I would tell everyone in my office about this experience. Real estate agents are probably the locksmith industry's largest customer pool, and a bad reputation in the industry might make this company think about the way they treat their customers. I bet he didn't know you were a Realtor.

Posted by Malcolm Johnston, Trenton Real Estate (Century 21 Lanthorn Real Estate LTD., Trenton, Ontario) over 8 years ago

Malcolm, you know how it is... it is late in the evening, you want to get in, the buyer is waiting... you are at their mercy.  He tried to take advantage of the wrong person.  This will cost him lots of bad "press"

... and he did not know I was a Realtor... I was just Chris Smith, home owner...

Posted by Chris Smith, South Simcoe, Caledon, King, Orangeville Real Esta (Re/Max Chay Realty Inc., Brokerage) over 8 years ago

My household here has an Excel spreadsheet where we keep track of our interactions with other people. We give them three strikes, believing that everyone has an occasional bad day, but it is interesting that some people get three strikes in 15 minutes.

Posted by Jim Frimmer, Realtor & CDPE, Mission Valley specialist (HomeSmart Realty West) over 8 years ago

Chris - I think I would have paid nothing nada zilch as he did not perform any service and asked him to leave ..... we only get paid on performance why should he be any different 

Posted by Kathy Clulow, Trusted For Experience - Respected For Results (RE/MAX All-Stars Realty Inc. Brokerage) over 8 years ago

I agree with Kathy.  What could he do?  I wouldn't have given him a plug nickel.  But, you are a little more kind-hearted than I am.

Posted by Ron Marshall, Birdhouse Builder Extraordinaire (Marshall Enterprises) over 8 years ago

Jim, this was intentional.  There are local locksmiths that would never treat people like this.

Posted by Chris Smith, South Simcoe, Caledon, King, Orangeville Real Esta (Re/Max Chay Realty Inc., Brokerage) over 8 years ago

Kathy, I knew the man had driven a distance, but after the way he treated me, I should have not paid him anything.

Posted by Chris Smith, South Simcoe, Caledon, King, Orangeville Real Esta (Re/Max Chay Realty Inc., Brokerage) over 8 years ago

Ron, you are very correct, I wasn't thinking fast enough...

Posted by Chris Smith, South Simcoe, Caledon, King, Orangeville Real Esta (Re/Max Chay Realty Inc., Brokerage) over 8 years ago

Howdy and evening Chris

Chris my friend, I'm sure sorry to hear this happen to you! its sure not any fun to meet up with a company thinks it a good idea to use highwaymen kind of  tactics. You sure where a mighty nice to them.


Have a good one
Dale in New Hampshire

Posted by Dale Baker, New Hampshire Relocation Real Estate Information (Baker Energy Audits and Commercial Properties Inspections) over 8 years ago

Hi Chris,

I appreciated the detail in your story and I learned much! Thanks!

Best,

Kevin

Posted by Kevin Sembrat (Diversified RCS Inc; http://www.ManhattanPropertiesGroup.com) over 8 years ago

Participate